Senior Customer Service Representative (Tier 2)

Enshored Inc. · 📍 Bali, Indonesia (Remote - Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 6,500,000 - 7,500,000
Enshored Inc. is seeking a dedicated Senior Customer Service Representative to join our Tier 2 support team. In this role, you will be responsible for providing exceptional customer service and support to our clients. We offer a competitive salary, HMO on Day 1, and free dependent coverage. This is a remote position with the option to work from our offices in Bali.

📋 Tanggung Jawab Pekerjaan

Provide Tier 2 customer support to ensure customer satisfaction and loyalty.,Handle and resolve complex customer inquiries and issues.,Maintain accurate and up-to-date customer records.,Collaborate with other team members to ensure consistent and high-quality support.,Identify and implement process improvements to enhance customer service.,Monitor and analyze customer support metrics to identify trends and areas for improvement.,Provide training and support to junior customer service representatives.,Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Communications, or a related field.,Minimum of 3 years of experience in customer service or a related field.,Strong understanding of customer service best practices and industry standards.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Ability to work independently and as part of a team.,Strong problem-solving and analytical skills.,Proficiency in using customer service software and tools.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTeamworkAnalytical skillsSoftware proficiency
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